Terms of Service

1. General Provisions

These Terms of Service (hereinafter — "Terms") constitute a legally binding agreement between you (hereinafter — "User", "you") and Flick Soft (hereinafter — "Company", "we", "us"), governing your access to and use of the SanderMan platform (hereinafter — "Service"), available at sanderman.flick-soft.tech.

By registering an account, accessing, or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the Service.

The Company reserves the right to modify these Terms at any time without prior notice. The current version is always available at this page. Continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Description of Service

SanderMan is a software-as-a-service (SaaS) platform that provides tools for messaging automation in Telegram, including but not limited to:

• Sending direct messages and group messages
• Managing conversations through a unified inbox
• Audience parsing and lead discovery
• AI-powered message personalization and response classification
• Campaign management with sequences and A/B testing
• Account warmup and anti-ban protection systems

The Service provides tools and infrastructure. All messaging activities are initiated and controlled by the User. The Company does not send messages on behalf of Users and does not control the content of User communications.

3. Registration and Account

• You must be at least 18 years old to use the Service
• You must provide a valid email address for registration
• You are solely responsible for maintaining the confidentiality of your account credentials
• One account is intended for one user; sharing accounts is prohibited
• You are fully responsible for all activities that occur under your account
• The Company reserves the right to suspend or terminate any account at its sole discretion without prior notice

4. Telegram Account Integration

To use certain features, you may connect your Telegram accounts to the Service. By doing so, you acknowledge and agree that:

• You are the legitimate owner of the connected Telegram accounts or have explicit authorization to use them
• The Company stores encrypted session data necessary for the Service to function
• The Company is NOT responsible for any actions taken by Telegram, including but not limited to account restrictions, temporary limitations, or permanent bans resulting from the use of the Service
• You use the Service with your Telegram accounts entirely at your own risk
• The Company does not guarantee that the use of the Service will not lead to restrictions on your Telegram accounts

5. Acceptable Use Policy

When using the Service, you agree NOT to:

• Violate Telegram's Terms of Service, applicable laws, or regulations of your jurisdiction
• Send spam, unsolicited commercial messages, or bulk messages that violate anti-spam legislation
• Distribute malware, phishing links, or fraudulent content
• Use the Service for harassment, threats, discrimination, or illegal activities
• Attempt to reverse engineer, decompile, or hack the Service
• Circumvent usage limits, billing mechanisms, or anti-abuse protections
• Create multiple accounts to abuse trial periods or free features
• Use the Service to target minors or vulnerable populations

Violation of these rules may result in immediate account termination without refund. The Company reserves the right to report illegal activities to the relevant authorities.

6. Payments and Subscriptions

• Access to the Service features is provided on a subscription basis with tiered pricing
• Prices and plan details are listed on the pricing page and may be changed with 30 days notice
• Subscriptions renew automatically unless cancelled before the renewal date
• Refunds are processed on a case-by-case basis at the Company's sole discretion
• The Company may offer a trial period; after its expiration, access to features may be restricted
• Non-payment or payment disputes may result in service suspension
• All payments are processed through third-party payment providers; the Company does not store payment card details

7. Intellectual Property

All intellectual property rights in the Service, including but not limited to software code, design, trademarks, logos, and documentation, belong to Flick Soft. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service strictly in accordance with these Terms.

You may not copy, modify, distribute, sell, or create derivative works of any part of the Service without explicit written consent from the Company.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

The Company does not warrant that:

• The Service will meet your specific requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained through the Service will be accurate or reliable
• Your Telegram accounts will not be subject to restrictions or bans
• AI-generated content will be appropriate, accurate, or effective for your purposes

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Telegram account restrictions, bans, or loss of access
• Damages resulting from unauthorized access to your account
• Damages arising from AI-generated content or automated actions
• Service interruptions, data loss, or technical failures

In no event shall the Company's total liability exceed the amount paid by you to the Company in the three (3) months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Flick Soft and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable laws or third-party rights
• Content of messages you send through the Service
• Any claims by third parties (including Telegram) related to your use of the Service

11. Account Termination

The Company may terminate or suspend your account at any time for any reason, including but not limited to violation of these Terms, suspected fraudulent activity, or non-payment.

Upon termination, your right to use the Service ceases immediately. The Company may delete your data in accordance with applicable law and our Privacy Policy. No refunds will be provided for any unused subscription period upon termination for cause.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Latvia, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiations. If negotiations fail, disputes shall be submitted to the competent courts of the Republic of Latvia.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

14. Contact Information

For questions regarding these Terms of Service, please contact us at:

• Email: support@flick-soft.tech
• Company: Flick Soft